Our team here at Kellison understands that HOA management and metro district management can seem complicated to most homeowner’s association board members. That’s why we’re here to help!
Check out some of our frequently asked questions below. If you have further questions, please don’t hesitate to reach out to us via email.
General HOA Management FAQs
A: After your board has decided it is no longer happy with the services it is receiving from your current HOA management company, reach out to Kellison to see if we could be a good fit for your needs. From there, we’ll handle any of the transfer paperwork necessary to make the transition as seamless as possible.
A: We find that a lot of our clients switch to our HOA management company for several reasons, including:
- Slow response times or no response at all
- Neighborhood repairs take too long
- General feelings of disrespect
- Accounting services that take too long, or are not done locally
- Difficulty accessing important documents
- Inconsistency in handling of compliance
Simply put, if you feel that your current HOA manager isn’t getting anything done, it could be time to make the transition.
A: Basically, an HOA management company assists your neighborhood’s board with any and all day-to-day tasks that help successfully run your neighborhood. This typically includes guiding the board and consulting on any additional duties that need to be fulfilled; executing any decisions and policies approved by the board; and maintaining important documents (accounting, records, etc.) for the HOA.
A: Running an HOA is hard work, especially when run by volunteer board members who likely have other jobs, hobbies and responsibilities.
HOA management companies make this experience less stressful by utilizing their experience to effectively and efficiently communicate with homeowners, handle day-to-day tasks and perform any ongoing maintenance duties. Professional management companies keep abreast of State and Federal laws that govern the operation of HOAs. Our team at Kellison also handles any and all execution of the board’s decisions, and we perform routine neighborhood drive-throughs to ensure homeowners are complying with their CC&Rs.
So yes, we highly recommend the services of an HOA management company like ours to those who need it!
A: Common services provided by HOA management companies include administrative services, site management, accounting services and others. To view a full list of services offered by Kellison, learn more here.
A: When it comes to running a successful and productive HOA board meeting, you need to study the agenda and organize. Keep it simple and to the point, and remember to stick to the agenda — don’t let the meeting get off-topic. Most of all, remind your board about meeting rules and that they must be followed to ensure productivity. You and your fellow board members must act as a cohesive team and should be able to decisively act on action items.
If your homeowner’s association board meetings are unproductive, consider hiring Kellison as your HOA management company. With 25 years of helping HOA boards run successful meetings, we’ll be able to show you the reins.
A: Whether you’re a new board member preparing for your role or a seasoned one struggling with a non-compliant neighbor, enforcing the homeowner’s association rules in your neighborhood is your responsibility. If a homeowner is in violation of HOA rules, we recommend checking the bylaws, declaring the violation to the homeowner via a notice and holding a hearing to allow for an avenue of open communication. Be lenient, and do what is necessary to ensure legitimacy.
We know these confrontations can be awkward among neighbors, which is why Kellison can be the middle man for these types of situations. Learn more about our HOA management services here.
General Metro District Management FAQs
A: In our state, Metro Districts are independent special tax districts that provide several beneficial municipal services for its homeowners, such as water, sanitary sewer and parks and recreation.
A: Kellison helps our metro district board clients by helping them cover any and all administrative day-to-day tasks. Our goal is to help alleviate any stresses the board may face. Our services include the following:
- Board support, planning and advisement
- Homeowner communication and support
- Fee and bill collection
- In-house accounting
- Enforcement of community rules
- Board meeting planning and attendance
- Operations and field support
- Legal assistance, insurance guidance and contract management
Kellison FAQs
A: Kellison was established 24 years ago, and HOA management has been our specialty since day one. There likely isn’t a problem you have that we haven’t seen before, and we use our decades of experience to assist our clients.
A: We provide our services to several communities and towns in Northern Colorado, such as Fort Collins, Greeley, Windsor, Loveland and several others. Check out the full list here.
A: We are extremely proud of our response time, and we answer any questions sent to us via email within a business day. It’s important to know that we require most of our inquires to be done by email rather than phone. If you have a question or concern, email is the best way to reach us for a more immediate response!